We're Here to Help
Get in touch with our team for questions, support, or partnership opportunities
Friendly support team illustration
Get in Touch
What can we help you with?
Contact form illustration
Quick Links
For Customers
Login Issues
Billing Questions
Technical Support
For Prospects
Office Hours
Clock/calendar icon
Monday - Friday
9:00 AM - 6:00 PM EST
Saturday - Sunday
Closed (email support available)
Holidays
Limited support (emergency issues only)
Visit Us
Office location map
RankStudio Headquarters
[Address Line 1]
[Address Line 2]
[City, State ZIP]
Currently working remotely - please contact us to schedule an in-person meeting
Social Media
Stay connected and get updates on AI search optimization:
Social media icons
For Media & Press
Press Inquiries
Email: [email protected]
Media Kit: Download Media Kit
Available resources:
- • Company logos and brand assets
- • Executive headshots
- • Company backgrounder
- • Product screenshots
- • Recent press releases
Partnership Opportunities
Interested in partnering with RankStudio? We work with:
Technology Partners
- • Integration partners
- • API partnerships
- • Reseller programs
Content Partners
- • Guest blogging
- • Co-marketing opportunities
- • Webinar collaborations
Referral Partners
- • Affiliate program
- • Agency partnerships
- • Consultant network
Contact: [email protected]
Partnership types illustration
Frequently Asked Questions
Before reaching out, see if your question is already answered:
Q: How quickly will I hear back?
A: We respond to most inquiries within 24 hours during business days. Support requests receive priority response within 4 hours.
Q: Can I schedule a call instead of emailing?
A: Yes! Book a demo or request a call in the contact form above.
Q: Do you offer phone support?
A: Phone support is available for Scale and Enterprise customers. Free and Launch tier customers can reach us via email and chat.
Q: How do I report a bug or technical issue?
A: Email [email protected] with details about the issue, including screenshots if possible.
Q: Can I suggest a new feature?
A: Absolutely! We love hearing from customers. Use the contact form or email [email protected].
Live Chat
Available for Customers
Log in to your account to access live chat support during business hours.
Log In to ChatFor Visitors
Use the chat widget (bottom right) for quick questions.
Chat widget preview
Bug Reports & Security Issues
Found a Bug?
Email: [email protected]
Include: Steps to reproduce, expected vs actual behavior, screenshots
Security Vulnerability?
Email: [email protected]
Response: Within 24 hours
PGP Key: Download public key
We take security seriously. Please report vulnerabilities directly to our security team.
Response Time Expectations
Email Support
- General Inquiries: 24 hours
- Technical Support: 4 hours (business hours)
- Enterprise: 1 hour (24/7)
Contact Form
All Submissions: 24 hours
Social Media
- Twitter/LinkedIn: 48 hours
- Not for urgent support issues
Response time visualization
Community & Resources
Resource icons
International Support
Primary Language: English
Time Zone Coverage: EST (UTC-5)
International Customers: We serve customers globally. All support is currently in English, but we're expanding language support.
Enterprise Support
Scale and Enterprise customers receive:
- • Dedicated account manager
- • Priority support (1-hour response)
- • Phone support
- • Slack channel access
- • Custom SLA agreements
Enterprise support features
Feedback & Testimonials
Love RankStudio? We'd love to hear from you!
Share Your Story
Email us at [email protected] with:
- • Your experience with RankStudio
- • Results you've achieved
- • Permission to share (optional)
Leave a Review
Review platform logos
Newsletter Signup
Get AI search optimization tips and RankStudio updates:
We send 1-2 emails per month. Unsubscribe anytime.
Still Have Questions?
We're here to help however we can.
Or try these resources:
Support channels illustration