Privacy Policy

1. Introduction

RankStudio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI search optimization services.

By using RankStudio's services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when using our services:

• Account Information: Name, email address, company name, password
• Billing Information: Payment method details (processed securely by our payment processor)
• Content Briefs: Business information, target audience, content topics, brand guidelines
• Communications: Messages, support requests, feedback
• Onboarding Data: Industry, goals, preferences for content creation

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Log Data: Access times, error logs, performance metrics
• Cookies and Tracking: Session data, preferences (see Cookie Policy section)

2.3 Third-Party Information

We may receive information about you from third-party services you connect to our platform, such as authentication providers (e.g., Google Sign-In) or analytics tools.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Create and deliver AI-optimized content tailored to your needs
• Account Management: Process registrations, manage subscriptions, handle billing
• Communication: Send service updates, content delivery notifications, support responses
• Improvement: Analyze usage patterns to improve our platform and services
• Security: Detect fraud, prevent abuse, protect user accounts
• Legal Compliance: Meet regulatory requirements, respond to legal requests
• Marketing: Send promotional emails (you can opt out anytime)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist in operating our business:

• Payment processors (Stripe) for billing
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics tools for usage insights
• Content delivery networks (CDNs)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted over HTTPS/TLS; sensitive data encrypted at rest
• Access Controls: Role-based access, principle of least privilege
• Authentication: Secure password requirements, optional two-factor authentication
• Monitoring: Continuous security monitoring and intrusion detection
• Audits: Regular security assessments and vulnerability testing

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Account data retained for up to 2 years after last activity
• Content: Delivered content ownership transfers to you; we may retain copies for up to 1 year
• Billing Records: Retained for 7 years for tax and accounting purposes
• Logs and Analytics: Aggregated data retained indefinitely; personal identifiers removed after 12 months

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of your personal information in a structured, commonly used format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, pending transactions).

7.4 Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in emails or updating your preferences.

7.5 Do Not Track

We currently do not respond to Do Not Track signals. We use cookies and tracking as described in our Cookie Policy.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookie Policy

We use cookies and similar tracking technologies:

• Essential Cookies: Required for platform functionality (authentication, security)
• Analytics Cookies: Help us understand usage patterns and improve services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (you can opt out)

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: contract performance, legitimate interests, legal obligations, and consent.

13. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. The "Last Updated" date at the top indicates when the policy was last revised.

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

• Email: [email protected]
• Support: [email protected]
• Website: rankstudio.net